How Much Does It Cost?
When Do I Need To Pay?
We require a credit card to reserve our rooms, however we do not charge the card until you arrive or in the event of a cancellation within 48 hours or no-show. When you arrive you may split up payments as you'd like or pay cash.
What If I Need To Cancel?
There is no charge for cancellations made more than 48 hours in advance. There are no refunds for cancellations made within 48 hours of the scheduled booking. If you need to reschedule please give us a call at (585) 340-6090 or send an email to
What If I Am Late?
Please note that our rooms start promptly at the time booked. If you are late, we will deduct your arrival time from your total time.
What If I Don't Book The Entire Room?
All of our rooms are private so you don't have to worry about being with strangers.
Can I Book A Private Event?
You sure can! Give us a call at (585) 340-6090 or head over to our Team Building page For Details
Do You Sell Gift Certificates?
Yes we do! Just Click Here
Can I Bring Anything In The Room?
Yes you can. We just ask that no pictures of video be taken inside the rooms. You may also leave your belongings in provided lockers
Are We Really Locked In?
We may be crazy, but not that crazy. In the event of an emergency the door will remain unlocked. If you need to leave the room for any reason, let us know
How Long Does A Room Take?
Each room lasts up to 60 minutes. We ask that you arrive 15 minutes prior to your start time for check in and introduction to the room. You should plan on spending a total of 90 minutes with us.
Is There An Age Restriction For Your Rooms?
Our rooms do not have age restrictions, however due to the difficulty of the puzzles, it is recommended for ages 13 and older unless accompanied by an adult.
Is Your Building Handicap Accessible?
Yes, there is a handicap accessible ramp and we also have a handicap accessible door into our space.
What is clueQuest?
clueQuest is the best escape room in London that we have partnered with to bring you the Print+Cut+Escape games
Have more questions?
Give us a call at (585) 340-6090, text us at (585) 340-7361 or email us at Support@NutHouseEscapeRooms.com